[win 8.1] EXCEPTION_ACCESS_VIOLATION on loading tutorial maps

Tommek · August 30, 2014

Hi Guys,

I get this error "EXCEPTION_ACCESS_VIOLATION" every time I want to open the tutorial maps.

I already re-installed the Microsoft Visual Studio 2013 redistrubutable and OpenAL.

Here is a log and my cfg.

I would have attached this, but textfiles seemed to be blocked in the forum.

Initializing OpenGL4 graphics driver...
OpenGL version 400
GLSL version 400
Device: Intel(R) HD Graphics 4000
OpenGL version 400
GLSL version 400
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Common/bfn.tex"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Editor/terraintool.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Editor/wireframe.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Editor/solid.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Model/default.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Editor/grid.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Lighting/ambientlight.shader"...
Loading font "C:/Windows/Fonts/Arial.ttf"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Drawing/drawtext.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Drawing/drawprimitive.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Editor/skybox.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Misc/occlusionquery.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Model/Shadow/shadow.shader"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Lighting/directionallight.shader"...
Loading material "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/directionallight.mat"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/shaders/editor/sprite.shader"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/directionallight.tex"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Lighting/directionallight.shader"...
Deleting material "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/directionallight.mat"
Deleting shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/shaders/editor/sprite.shader"
Deleting texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/directionallight.tex"
Loading material "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/directionallight.mat"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/shaders/editor/sprite.shader"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/directionallight.tex"...
Loading material "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/materials/concrete/concrete_dirty.mat"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/materials/concrete/concrete_dirty_diff.tex"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/materials/concrete/concrete_dirty_dot3.tex"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/materials/concrete/concrete_dirty_spec.tex"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Shaders/Model/diffuse+normal+specular.shader"...
Loading model "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/pickuptruck.mdl"
Loading material "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/truck_black.mat"...
Loading shader "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/shaders/model/diffuse+normal.shader"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/truck_black_diff.tex"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/truck_nmap.tex"...
Loading shape "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/pickuptruck.phy..."
Loading model "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/tiretruck.mdl"
Loading material "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/trucktire.mat"...
Loading texture "C:/Urks/Projects/MyGame/models/vehicles/trucktire.mat"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/trucktire_diff.tex"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/trucktire_nmap.tex"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/models/vehicles/trucktire_spec.tex"...
Loading material "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/camera.mat"...
Loading texture "C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame/Materials/Icons/Camera.tex"...

autorefreshassets=1
ShowWelcomeScreen=1
autobackenabled=1
TextureLock=1
FileSortMode=1
ShowToolbar=1
autosavepath="Autosave/"
mappath="Maps/"
assetpath=""
autobkstate=0
autobackup=5
projectauthor=""
projectcopyright=""
defaultprojecttype="Lua"
openfilename=""
openlastfile=1
playanimation=1
lastactionid=0
projects=""
projects31="C:/Users/Tommek/Documents/Leadwerks/Projects/MyGame\MyGame.werk"
currentproject="MyGame.werk"
currentproject31="MyGame"
showmodelhierarchy=1
showviewportsliders=1
warninggiven_entityocclusionculling=0
ViewportPerspectivePanSpeed=1.00000000
ViewportPerspectiveMoveSpeed=0.200000003
ViewportPanSpeed=0.500000000
multisamplemode=2
camerasmoothing=0.500000000
lightquality=1
sandboxmode=1
showinvisiblematerials=1
showcm=1
rendermultisamplemode=4
showconsole=1
tessellationquality=2
modeleditorshowphysics=0
autocollect=0
resetviewportspeed=0
SuppressUppercaseConversion=0
screenshotfile="C:\Users\Tommek\Documents\Leadwerks\Screenshots\screenshot1.jpg"
screenshotresolution=3
screenshotwidth=1024
screenshotheight=768
showbrushwidgets=1
UnlockBetaFeatures=0
anisotropicfilter=2.00000000
trilinearfiltermode=1
screenshottitle="My Game"
screenshotdescription="I made this with Leadwerks Game Engine!"
videotitle="My Game"
importimagepath="C:\Users\Tommek\Documents\"
videodescription="I made this with Leadwerks Game Engine!"
viewportliveupdate=1
fov=70.0000000
IDEFontName="Consolas"
IDEFontSize=10
undolevels=100
gutterbackgroundcolor="0.930000007","0.930000007","0.930000007"
gutterforegroundcolor="0.500000000","0.500000000","0.500000000"
ShowLineNumbers=1
CodeFolding=1
selectioncolor="1.00000000","0.000000000","0.000000000"
selectiontabcolor="1.00000000","1.00000000","1.00000000"
drawobjectcolor="1.00000000","1.00000000","0.000000000"
boundingboxcolor="1.00000000","1.00000000","1.00000000"
entityguidecolor="0.000000000","1.00000000","1.00000000"
debugmodewarninggiven=0
codeforegroundcolor="0.000000000","0.000000000","0.000000000"
codebackgroundcolor="1.00000000","1.00000000","1.00000000"
stringcolor="0.500000000","0.000000000","0.000000000"
commentcolor="0.000000000","0.500000000","0.000000000"
keywordcolor="0.000000000","0.000000000","1.00000000"
macrocolor="0.000000000","0.000000000","1.00000000"
majorgridlinescolor="0.400000006","0.400000006","0.400000006"
minorgridlinescolor="0.300000012","0.300000012","0.300000012"
origincolor="1.00000000","1.00000000","1.00000000"
codefoldingcolor="0.500000000","0.500000000","0.500000000"
MinModelColor="0.500000000","0.250000000","0.000000000"
MaxModelColor="1.00000000","0.750000000","0.000000000"
MinBrushColor="0.000000000","0.250000000","0.250000000","0.000000000"
splashscreenduration=4
MaxBrushColor="0.000000000","0.750000000","0.750000000","0.000000000"
projectspath="C:\Users\Tommek\Documents/Leadwerks/Projects"
LastAppliedMaterialPath=""
lastappliedmaterialfileid=0
SelectionIgnoreHierarchy=0
BackgroundColor="0.250000000","0.250000000","0.250000000","1.00000000"
SceneBrowserSplitterOrientation=0
SceneBrowserSplitterPosition=400
vsync=1
vpanely=0
CameraLookSpeed=1.00000000
assetbrowserrecursiveview=1
MaterialEditorModel=0
ViewportGridMajorLines=8
CodeCompletion=1
ShowObjectBar=1
InstantCreate=1
GridSnap=1
View0=0
View1=1
View2=3
View3=2
scriptpath="Scripts/"
prefabpath="Prefabs/"
DrawPhysics=0
DrawNavigation=0
useglobalcoords=1
RecentFiles="","","","","","","","","",""
RecentScriptFiles="","","","","","","","","",""
DrawEntityColor="0.000000000","1.00000000","1.00000000","1.00000000"
AutoUpdateProperties=1
invertmousezoom=0
leftpanelstate=0
rightpanelstate=1
centerpanelstate=0
leftpanelposition=280
rightpanelposition=327
centerpanelposition=180
rightpaneldockableelements=""
centerpaneldockableelements=""
leftpaneldockableelements=""
undockeddockableelements=""
undockeddockableelementsshape=""
RealtimeRender=0
ShowStats=1
MinBlockSize=0.00999999978
DisplayBlockSize=1
EditLockAngle=5.00000000
EditTabSize=8
BrushGuideColor="1.00000000","1.00000000","0.000000000","1.00000000"
MainWindowShape="171","0","1024","768","0"
MainWindowSplitterPosition=330
MainWindowSplitterOrientation=1
ViewportLayout="0","0"
MainWindowMode=0
AssetBrowserSplitterPosition=300
AssetBrowserSplitterOrientation=2
AssetBrowserThumbnailSize=6
MaterialEditorSplitterPosition=280
MaterialEditorSplitterOrientation=1
MaterialEditorShape="0","0","600","400"
ModelEditorSplitterPosition=200
ModelEditorSplitterOrientation=3
ModelEditorShape="0","0","750","450"
TextureEditorSplitterPosition=280
TextureEditorSplitterOrientation=1
TextureEditorShape="0","0","750","450"
ShaderEditorSplitterPosition=280
ShaderEditorSplitterOrientation=1
ShaderEditorShape="0","0","0","0"
ScriptEditorSplitterPosition=300
ScriptEditorSplitterOrientation=1
ScriptEditorShape="171","0","1024","768"
FontEditorShape="0","0","750","450"

scoco23 · August 30, 2014

Seems similar to an issue I'm having. Can you load any maps at all? Can you start a new map without getting the exception?

Tommek · August 31, 2014

No, I can't start a new map. The Exception is thrown as soon as I press "New"

scoco23 · August 31, 2014

Okay, sounds like we're in the same boat. I've attempted to delete and reinstall without any luck. For me, it loads the last map that I was able to open before I started getting the error when I launch. I've tried renaming a different map to the map name that loads on startup and that seems to work. The renamed different map will then load. However, from there I still can't load anything else. Most frustrating. I'm running Win 7 64 bit.

Josh · August 31, 2014

scoco what graphics card do you have?

shadmar · August 31, 2014

His log says

Device: Intel(R) HD Graphics 4000

But I guess he could have a dual card.

Josh · August 31, 2014

That;s the device being used by the OP, but we don't know what Scoco has.

scoco23 · August 31, 2014

scoco what graphics card do you have?

Intel 4600. I have a Nvidia card I can swap out and try. Is it worth checking?

scoco23 · August 31, 2014

Okay, so I put in my Nvidia 680 and tried it out. Sure enough, with that card the problem goes away. Odd though. I used the 4600 (on board) for quite a while. Went through all the tutorials with it, but things just stopped working at some point. Probably was a device driver update. I've been on the fence about getting a "real" video card for this PC, maybe now I will.

Josh · September 1, 2014

Okay thank you, I have not made any shader changes so I did not test on the Intel chip, but we know what the problem is now.

Josh · September 3, 2014

I'm able to produce an error in an OpenGL call with the visual debugger on these chips, but it's not an OpenGL error...investigating more.

Josh · September 3, 2014

I think it's a bug in Intel's driver. There's no error in my code and no OpenGL error. The crash occurs inside glDrawElements().

Josh · September 3, 2014

It looks like the older Intel driver does not have this behavior. I installed this one and everything works fine:

Intel 4000 (Windows Vista/7/8/8.1 64-bit)

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23714

Intel 4000 (Windows Vista/7/8/8.1 32-bit)

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23713

I am forwarding this information to Intel.

Tommek · September 3, 2014

Great work. Thanks for the investigation!

Josh · September 3, 2014

Can you confirm this is the case on your computer?

Tommek · September 3, 2014

Hi Josh,

yes I confirm.

I've downgraded the driver and it works.

Josh · September 17, 2014

Posted on Intel's forum here:

https://communities.intel.com/message/251934#251934

Guppy · September 17, 2014

Posted on Intel's forum here:

https://communities.intel.com/message/251934#251934

you sure about that link Josh?

I just got this;

You attempted to reach communities.intel.com, but the server presented an invalid certificate. The authority who created the certificate is not allowed to speak on behalf of some websites. One of those websites is mentioned in the certificate, even though it shouldn't be.

When clicking the url - I mean you'd think intel could afford a proper ssl certificate.

Josh · September 17, 2014

Hey, PC sales are down man. Don't be so hard on them.

Josh · September 29, 2014

Intel has confirmed the bug.

Unmanned · November 4, 2014

It looks like the older Intel driver does not have this behavior. I installed this one and everything works fine:

Intel 4000 (Windows Vista/7/8/8.1 64-bit)

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23714

Intel 4000 (Windows Vista/7/8/8.1 32-bit)

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23713

I am forwarding this information to Intel.

When i click the link For the Intel drivers that you posted Josh, it brings me to a "page not found" on the Intel website. And i can't find it anywhere on the Intel website myself.

Edit:

I also went to this link

https://communities.intel.com/message/251934#251934

and tried the win64 download, but it said my system does not meet the minimum requirements, so i tried the win32, and it said "The installation package is not supported by this processor type"

Edit again:

This probably did not work because i failed to recognize that joe_intel said "you can try using the driver linked below if the system includes Intel® HD Graphics 4200 or higher"

Josh · November 7, 2014

When Unnamed (above) installed the right drivers for Nvidia and Intel, it worked.

marioq82 · November 8, 2014

I started having this same problem yesterday when I attempt to launch Leadwerks from Steam. Also, when I attempt to debug and run my project from Visual Studio I receive a "R6025 pure virtual function call" error message. I'm currently using an AMD 7800 series card. Had no issues prior to yesterday. Updated AMD drivers to current 14.301.1006-141009a-176674E(beta) package hoping that would solve the issue, but no dice. Currently have Catalyst Version 14.9, OpenGL Version 6.14.10.13085 installed. Don't know if any of that information will help, but thought I'd provide it.

marioq82 · November 8, 2014

So I went back into VS and stepped through the debugger and found that the program kept crashing once it attempted to access the atioglxx.dll. Upon further research, I found the following link (http://forums.relicnews.com/showthread.php?276523-ATI-driver-update-14-9-broke-HW2-(atioglxx-dll-access-violaton) which shows that others were having similar problems with ATI/AMD drivers. So I simply went into my driver repository and replaced the current atioglxx.dll with the previous version. Fixed the issue in VS.

EDIT: This does not fix the issue when attempting to launch Leadwerks through Steam.

Josh · November 10, 2014

I recommend actually reinstalling the old driver, not manually copying DLLs.

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[win 8.1] EXCEPTION_ACCESS_VIOLATION on loading tutorial maps

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