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Bug Report Guidelines


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In order to fix your problem, we need to be able to reproduce it.

  • Create one forum thread per problem. Do not include multiple bugs or add new bugs in a thread, unless the problems are very closely related.
  • Do not hijack topics or reply with additional bugs in a report. Once the initial topic is resolved your reply will not be noticed and the thread will be closed.
  • Include a complete description of the steps we need to follow to produce the problem. If images are needed to describe the error, upload them as an attachment in your forum thread.
  • If any files are necessary to produce the problem, add them as an attachment in your thread. If your report requires files to reproduce the problem, and you do not attach those files, it will be locked or ignored so that we can focus on those issues that do have complete reports.

 

Incomplete bug reports may be locked without explanation. By following these guidelines, we can spend our time solving your problem instead of trying to guess and recreate it.

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