bladematthewslp Posted February 6, 2014 Share Posted February 6, 2014 What is the procedure for obtaining a refund for purchasing Leadwerks? I am unable to use it on my machine. I later discovered that my PC can support DirectX11 but not OpenGL4 (weird). Please let me know, thanks. Quote Link to comment Share on other sites More sharing options...
Josh Posted February 6, 2014 Share Posted February 6, 2014 Any DX11 card will support OpenGL 4, as they are using the same functionality on the GPU. You may need to update your graphics drivers for it to work: http://www.leadwerks.com/werkspace/topic/8120-graphics-drivers-downloads/ I do not have any access to individual purchase information on Steam. Quote My job is to make tools you love, with the features you want, and performance you can't live without. Link to comment Share on other sites More sharing options...
bladematthewslp Posted February 6, 2014 Author Share Posted February 6, 2014 Okay, correction. My graphics controller is compatible with DX10/OpenGL3.1 and nothing higher. The DirectX Diagnostics Tool lied. Intel confirmed. I have 2nd Generation Intel Core Processor with Intel HD Graphics 3000. http://www.intel.com/support/graphics/sb/CS-033757.htm?wapkw=033757 Updating the driver will not make my PC OpenGL 4 compatible. Josh, since you cannot access individual purchase information from Steam, what steps should I take to get a refund for LeadWerks? Quote Link to comment Share on other sites More sharing options...
cassius Posted February 6, 2014 Share Posted February 6, 2014 have you considered upgrading your graphics card? Quote amd quad core 4 ghz / geforce 660 ti 2gb / win 10 Blender,gimp,silo2,ac3d,,audacity,Hexagon / using c++ Link to comment Share on other sites More sharing options...
bladematthewslp Posted February 6, 2014 Author Share Posted February 6, 2014 I have a laptop. Didn't know that was possible. Quote Link to comment Share on other sites More sharing options...
cassius Posted February 6, 2014 Share Posted February 6, 2014 A demo version of the engine can.t come quick enough then we can try before we buy. 1 Quote amd quad core 4 ghz / geforce 660 ti 2gb / win 10 Blender,gimp,silo2,ac3d,,audacity,Hexagon / using c++ Link to comment Share on other sites More sharing options...
beo6 Posted February 6, 2014 Share Posted February 6, 2014 See the Steam refund policy: https://support.steampowered.com/kb_article.php?ref=8360-WEJC-2625#refund But you might still try to contact the steam support and explain that your hardware is not compatible. Maybe they do it. Quote Link to comment Share on other sites More sharing options...
YouGroove Posted February 6, 2014 Share Posted February 6, 2014 A demo version of the engine can.t come quick enough then we can try before we buy. If you really want , you can .... Anyone could make some exe of any tutorial, and just put it on Steam site. Like some link "Test your Hardware before purchase" Quote Stop toying and make games Link to comment Share on other sites More sharing options...
Josh Posted February 6, 2014 Share Posted February 6, 2014 There's also a "trading" section in the Steam forum, and some people wanted to trade some games for Leadwerks. 1 Quote My job is to make tools you love, with the features you want, and performance you can't live without. Link to comment Share on other sites More sharing options...
Kavex Posted February 8, 2014 Share Posted February 8, 2014 What is the procedure for obtaining a refund for purchasing Leadwerks? I am unable to use it on my machine. I later discovered that my PC can support DirectX11 but not OpenGL4 (weird). Please let me know, thanks. Steam doesn't refund so you're out of luck. It's in the policy you agreed too when using steam. Steam lists the requirements clearly on each page and say it's the buyers responsibly to make sure their machines fits the requirements All we can say is getting a better video card/computer so you can use Leadwerks and feel like you are not wasting your money. There's also a "trading" section in the Steam forum, and some people wanted to trade some games for Leadwerks. You can only trade it if they bought it as a gift and never redeemed it. Quote Steam Profile /r/Leadwerks Link to comment Share on other sites More sharing options...
Patrick Posted February 8, 2014 Share Posted February 8, 2014 There's also a "trading" section in the Steam forum, and some people wanted to trade some games for Leadwerks. The problem with that is, if you already own it on your account you can't trade it you have to buy it as a gift and have it in your inventory to trade it... :\ lol Quote Link to comment Share on other sites More sharing options...
Einlander Posted February 8, 2014 Share Posted February 8, 2014 You can always install it on another computer when you get access to an adequately spec'd system. That is one thing that steam has going for it, you can install it in multiple places. Quote Link to comment Share on other sites More sharing options...
Benji385 Posted February 8, 2014 Share Posted February 8, 2014 You can always install it on another computer when you get access to an adequately spec'd system. That is one thing that steam has going for it, you can install it in multiple places. You could build a decent desktop pc that does not take up a whole lot of room for about 400.00 USD. You would not be using the latest and greatest tech but you would be able to run leadwerks. I can spec out a pc for you if needs be. Quote Link to comment Share on other sites More sharing options...
Josh Posted February 8, 2014 Share Posted February 8, 2014 Last time I specced out a PC it cost $430: http://www.leadwerks.com/werkspace/blog/1/entry-1143-build-a-killer-linux-gaming-machine-for-430/ Quote My job is to make tools you love, with the features you want, and performance you can't live without. Link to comment Share on other sites More sharing options...
YouGroove Posted February 8, 2014 Share Posted February 8, 2014 The only thing that is not cool, is if the guy don't have peronnaly more money to put to upgrade 3D Card or in the worst case have to buy a new PC even cheaper at some 400$ or more and if it wasn't planned for him to put more money : he is stuck. Blocked users will just use another 3D engine instead. Well a simple demo showing a turning cube to valide people hardware would be welcome in Steam if some Leadwerks 3.1 demo don't show up in next months. Quote Stop toying and make games Link to comment Share on other sites More sharing options...
cassius Posted February 8, 2014 Share Posted February 8, 2014 pcomputers are more expensive in uk. Mine cost £550 which is over $700 in us money an that was without monitor. Quote amd quad core 4 ghz / geforce 660 ti 2gb / win 10 Blender,gimp,silo2,ac3d,,audacity,Hexagon / using c++ Link to comment Share on other sites More sharing options...
Josh Posted February 8, 2014 Share Posted February 8, 2014 The only thing that is not cool, is if the guy don't have peronnaly more money to put to upgrade 3D Card or in the worst case have to buy a new PC even cheaper at some 400$ or more and if it wasn't planned for him to put more moneyThe hardware requirements are clearly stated on the store page. Quote My job is to make tools you love, with the features you want, and performance you can't live without. Link to comment Share on other sites More sharing options...
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